Support

Dedicated Technical Support

FinalCode is easy to use, simple administer and quick to deploy. We are dedicated to offering our customers and partners with access to timely and helpful information, resources and technical support staff so you can get the most from our file security platform. To obtain more technical details about FinalCode, visit our Specifications section or visit our Frequently Asked Questions section. FinalCode provides different technical support and professional services options. During the term of the Technical Support Entitlements, FinalCode customers may be entitled to online support, telephone support, as well as updates and new releases. Entitled users are able to submit support requests on FinalCode support portal or telephone. We are here to support you when you need us. When you have question or issue, please go through the following support options.

1. Entitlement

Check out your Technical Support Entitlements

2. User Guides

We are constantly updating our user and administrator guides. Our FinalCode client and web console provides access to the latest manuals. Chances are, you will find your answer here.

3. FAQ

Check out our FAQ to see answers to many common questions

4. FinalCode Support Site

The self-serve, online trouble-shooting platform is available to all FinalCode users. https://support.finalcode.com/ You can search for product information and view FAQ. Ticket-based support is available for organizations with full FinalCode licenses. Check your Technical Support Entitlements for eligibility.

5. Telephone Support

Check your Technical Support Entitlements for eligibility.

Security and Availability Advisories

FinalCode follows hosting service provider and secure software development best practices. We notify SaaS customers of service availability on a timely basis. We also notify customers of discovered vulnerabilities found in our products and the recommended steps to mitigate the potential exposure. Licensed users can receive notification by email.

 

Technical Support Entitlements

  • The FinalCode support site https://support.finalcode.com/ is available for all FinalCode users to search for product information and view FAQs.
  • After creating an account in the FinalCode support site and login, users can download FinalCode manuals and search for advanced information that is only available in the login space.
  • Ticket-based support is available for organizations with full FinalCode licenses.
  • The FinalCode master administrator e-mail address and the FinalCode serial ID for your organization are required to raise a ticket.
Entitlements

All users

Organizations with full FinalCode licenses

Standard Support

Advanced Support

FinalCode Support Site access
to search for product information
and view FAQ

Yes

Yes

Yes

Ticket-based support

No

Yes

(through FinalCode support site)

Yes

(through FinalCode support site or telephone)